The Enterprise crew has visitors — two Retellian cargo pilots, Firek Goff and Firek Plinn, need help repairing their life support systems. The pair explains that they have been hired to return a young woman to her homeworld. Because of their limited resources and the length of the trip, they are transporting her in stasis. A few days ago, her stasis pod began to malfunction. The crew cannot support a passenger out of stasis, so they need Trip's help repairing their systems. Firek Goff refuses Archer's offer to help them transport their passenger more quickly, but he does accept the captain's offer of a meal.